Shipping Policy

1. Order Processing & Shipping Time

• Order Processing: All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after quality inspection and packaging.
• Custom Orders: 3–7 business days, subject to the description on the product page.
• Cut-off Time: Orders paid before 16:00 local time will be prioritized for same-day or next-day processing; orders paid after 16:00 will be processed the next business day.
• After Shipping: Tracking numbers will be uploaded within 24 hours, and notifications will be sent via email or SMS.

2. Shipping Areas & Rates

• Shipping Destinations: United States, Canada, United Kingdom, European Union, Australia, Singapore, Malaysia, and other regions.
• Shipping Cost: Automatically calculated at checkout based on weight and destination. Free shipping for orders over USD 12.
• Estimated Delivery Time: Standard shipping: 7–40 business days.

3. Order Tracking

• A tracking link will be provided after shipment. You can track your order via Shopify backend, email, or 17track.
• Delays in tracking updates are normal. Please check again after 24–48 hours.
• If there is no update for a long time: Please contact customer service for assistance.

4. Customs Duties & Taxes

• International orders do NOT include destination customs duties, VAT, or customs clearance fees. All fees are the responsibility of the recipient.
• Buyers must cooperate to provide information for customs clearance. Any loss due to refusal to pay taxes resulting in return or destruction shall be borne by the buyer.
• Optional: We support Shopify Taxes / DDP prepayment of duties and taxes at checkout.

5. Order Modification & Cancellation

• Before Shipment: You can modify the shipping address, change styles, or cancel the order by contacting customer service.
• After Shipment: Cancellation or address changes are not available. Please follow the return & exchange process after delivery.

6. Delivery Issues & Refusal

• Additional shipping fees caused by wrong address, no one receiving, redelivery, or return shall be borne by the buyer.
• Unconditional refusal of delivery: Refund will be processed after deducting round-trip shipping fees from the order total.
• Lost or damaged items: Please provide photos of the package + proof of delivery. We will resend or refund within 7 business days.

7. Jewelry Packaging & Safety

• All items are packed in pressure-resistant, scratch-resistant, sealed jewelry boxes or bags to reduce damage during shipping.
• Shipping insurance is available for high-value orders.
• We do not ship to PO Boxes / APO / FPO addresses.

8. Force Majeure & Exceptions

9. Contact Us